Refund policy

A Spirit Unbroken Policies

At A Spirit Unbroken, every order is prepared with care and gratitude. We are committed to providing high-quality products and a positive customer experience.

Returns & Refunds

Because our guided journals are personal in nature, we are unable to accept returns or offer refunds for opened or used items.

If your journal arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number, a brief description of the issue, and photos of the item and packaging. We will review your request and, if approved, gladly provide a replacement or refund.

Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled.

Shipping Costs

Original shipping charges are non-refundable unless the return or refund is the result of our error or a damaged or defective product.

Lost or Delayed Packages

Once an order has been shipped, delivery times are the responsibility of the shipping carrier. If your package appears to be lost or significantly delayed, please contact us. We will do our best to assist you in working with the carrier to resolve the issue.

Contact Us

If you have any questions about your order or this Refund Policy, please reach out through our Contact page. We are committed to treating every customer with respect, compassion, and care, and we will do our best to resolve any concerns promptly.